Return Policy

Our return policy spans 30 days from item receipt. To qualify, items must be unworn, unused, with tags, and in original packaging, with proof of purchase. Initiate returns via sales@casvian.com.

Once your return has been approved, you will s receive instructions for shipping. Items returned without prior approval won't be accepted. For damaged, defective, or incorrect items, contact us immediately upon receipt.

All customers are responsible for the cost of return shipping. Under no circumstances are return costs provided by Casvian. 

Certain items like perishables, custom or personal care goods, hazardous materials, or sale items aren't eligible for return. Exchanges involve returning the item and making a new purchase.

Refunds are processed within 10 business days upon return inspection and approval, credited to the original payment method.

Contact us if more than 15 business days pass post-approval.